Return & Refund Policy

At SmartHacks, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and offer a replacement or full refund where appropriate.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

• Used products
• Opened products that cannot be resold
• Items damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

• Your refund will be processed to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your payment provider.

Return Shipping Costs

If the return is due to:

• A damaged item
• A defective item
• An incorrect item sent by us

We will cover the return shipping costs.

For change-of-mind returns, the customer is responsible for return shipping costs.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow our return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: support@smarthacks.co.uk

We aim to respond to all enquiries within 24–48 business hours.